AURUM GENERAL TERMS AND CONDITIONS
Valid for 2025 - subject to change
Cancellation conditions
up to 90 days before arrival date 40% of the total price
up to 90 days before arrival date 40% of the total price
up to 30 days before arrival date 70% of the total price
up to 7 days before arrival 100% of the total price
PRICES, INVOICE & JURISDICTION
All prices quoted are in euros and include all taxes and duties.
The local tax is not included. Valid until further notice. All exchange and
Transfer fees are borne by the customer/client. Invoices
are payable without deductions within 7 days of the invoice date. In case of late payment
Late payment interest will be charged at a rate of 15% pa. The place of jurisdiction is Innsbruck.
LIABILITY
For damages caused by guests, employees or agents of the customer
The hotel is liable for damages to items brought in
Objects or loss of them only in case of own fault and under no circumstances in case of
Fault of third parties. For valuables, money and securities, the
Accommodation providers only up to the amount of € 550. Video surveillance is used exclusively
for security and guarantees no liability in case of loss/theft by the
Accommodation provider.
TERMINATION BY THE HOTEL
The hotel may terminate the contractual relationship if agreed advance payments
not arrive on time or in case of force majeure. In such a case, the guest is
In no event shall you be entitled to claim compensation.
These terms and conditions are part of the contract issued by the customer
Order for accommodation and other arrangements to the Aurum.
Conditions are invalid. The customer accepts the conditions as well as all
relevant commercial regulations and assumes responsibility for its
Placing the order, the liability for compliance, costs incurred and
Cancellation fees.
The reservation of guest rooms and the agreement of other services
will be confirmed in writing or by booking via a corresponding
Online portal is binding for both parties. Offers are always subject to change. In case of discrepancies between oral and written orders or written
The latter order confirmation from Aurum is always decisive.
Bookings are only valid once the deposit has been received.
In addition to the Aurum Terms and Conditions listed above, the “General
Terms and Conditions for the Hotel Industry” (AGBH 2006). In case of discrepancies between
these Terms and Conditions and the AGBH 2006, the provisions of this document apply
priority.
START AND END OF ACCOMMODATION
Rooms are available from 3:00 PM on the day of arrival. On the day of departure,
Room key until 11.00
If a room is not vacated on time, another room must be
day will be charged.
Exit from the underground car park is possible until 12:00 noon on the day of departure.